Please allow up to 3-4 business days for processing your order.

For orders over $49, we offer free shipping (6 to 10 business days) within the contiguous U.S. During holidays there may be delays in delivery.

We currently only ship in USA. For orders over $49, we offer free shipping. For orders under $49, we offer $5 shipping (6 to 10 business days)

If you notice a mistake in your order, please email us at hello@petatail.com ASAP.

Please note that we CANNOT accept order cancellations after 24 hours from the time the order was placed. It is the customer’s responsibility to provide the correct delivery address. If your order has not yet shipped, we may be able to update the address. However, if your order has already shipped, we CANNOT re-send or refund orders.

Once your order ships, you'll receive a shipping confirmation email and tracking number. If it has been more than two business days since you placed your order and you still have not received a tracking number, send us an email and we will gladly assist you!